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IT Field Service Engineer (Level II - MSP Experience Required)
IT Field Service Engineer (Level II - MSP Experience Required)Avaunt Technologies Inc • Kenilworth, NJ, United States
IT Field Service Engineer (Level II - MSP Experience Required)

IT Field Service Engineer (Level II - MSP Experience Required)

Avaunt Technologies Inc • Kenilworth, NJ, United States
30+ days ago
Job type
  • Full-time
Job description

Title : IT Field Service Engineer (Level II - MSP Experience Required)

Location : North Jersey / New York Metro

Regional Office : Kenilworth, NJ

Work Type : Hybrid (Field, Office, Remote)

As an IT Field Service Engineer (Field), you will be responsible for implementing and troubleshooting various technologies in our fast-growing consulting firm. Work will be done on-site at client locations, in-office technical configuration, and at times can be remote for customer locations in the NJ / NY Metro area.

Key Responsibilities :

  • Provide technical services to our clients based in the New Jersey / New York metro markets
  • Research technically sound solutions to small and medium business technology environments
  • Utilize monitoring tools and services to support our client base Provide outstanding customer service with direct interaction with the client base
  • Document project and support calls with clear and concise communications
  • Set up system and network architecture for new and current business clients
  • Install multi-vendor hardware technologies in Server, SAN, LAN, WAN, VPN
  • Monitor Disaster Recovery and Business Continuity solutions

Basic Skill Proficiencies Required in the following technologies :

  • Active Directory / Group Policy configuration, troubleshooting, and maintenance
  • Prior Managed Services (MSP) experience required.
  • Microsoft Azure, Intune Android, and IOS knowledge
  • Virtualization experience with VMWare / Hyper-V ISCSI, LAN / WAN, WiFi, Firewall, and Routing knowledge Windows Server OS experience with install, troubleshooting, management and maintenance
  • Basic Linux a plus, but not required.
  • Requirements :

  • High School Diploma or equivalent required; Some college preferred.
  • 5+ years of experience serving IT support needs required; prior MSP experience is required.
  • Prior experience with Microsoft 365 experience and Teams required.
  • Strong Windows Desktop experience, installation and troubleshooting.
  • Mac experience preferred.
  • Ability and comfortable working directly with clients
  • Excellent documentation skills required.
  • Ability to write technical processes and perform technical duties
  • Licensed and own a vehicle, willing to travel within the NJ / NY Metro area-
  • Advanced understanding of IP, DNS, and the OSI model Knowledge of current and previous technologies
  • Solid communicator with excellent professional client skills
  • Key Certifications in the Industry
  • Exceptional problem-solving skills
  • This is a career-oriented position with excellent benefits package, 401k with company matching program, travel reimbursement and excellent holiday / paid time off program. Join us and come be a part of this hyper-growth company!

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    Field Service Engineer Ii • Kenilworth, NJ, United States

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