Customer Support Specialist

A company is looking for a Customer Support Helpdesk Specialist to deliver exceptional customer experiences and provide technical support.

Key Responsibilities

Develop a comprehensive understanding of legal tech solutions and share knowledge with clients

Handle and resolve customer concerns promptly, ensuring high levels of satisfaction and retention

Maintain accurate records of client interactions and track cases through to resolution

Required Qualifications

2+ years of customer support experience, preferably in a software company

Prior experience using a CRM, such as Salesforce or Zendesk, is preferred

Knowledge of the legal services industry is preferred

Computer savvy with proficiency in Microsoft Office products