Director Customer Experience- New Hyde Park, NY

Director, Customer Experience

The Director, Customer Experience plays a critical role within Coffee Distributing Company's (CDC) Account Management Team, leading strategic efforts to grow and retain CDC Direct business. This includes driving customer satisfaction, team development, and operational excellence across key markets.

Key Responsibilities

Leadership & Strategy

• Lead the Direct Account Management team with a focus on customer retention and growth.
• Build and maintain relationships with CDC's Top 25 customers across NY, CT, and NJ.
• Shape and enhance the operating model to deliver exceptional customer experiences.
• Collaborate with CDC leadership and departments to promote transparency and continuous improvement.
• Participate in quarterly business reviews (QBRs) and company-wide performance initiatives.
• Align routing and service response times with customer expectations.

Team Development

Financial & Operational Insight

Preferred Qualifications

Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates : Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer the following benefits to associates : Medical, Dental, Vision, Life Insurance / AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

About Compass Group : Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID : 1475272

Canteen