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Supervisor, Safety and Security

Supervisor, Safety and Security

Academy Of Motion Picture Arts and SciencesLos Angeles, CA, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Department :

  • Safety and Security Reports to :   Manager, Safety and Security Job Type :   Full-time – Regular Job Classification :   Hourly (Non-exempt) Workplace Location :   Los Angeles – Academy Museum Summary / Objective : The Security Supervisor will be responsible for supervising the shift operations, including conducting daily briefings, performing post checks, and training staff in accordance with the Academy Museum’s processes and procedures.
  • This role ensures consistent application of operational standards and effective supervision of security operations during the assigned shift.

The mid-shift schedule for this position is Thursday through Monday, 9 :

  • 30 AM to 6 : 30 PM.

    • Essential Functions of the Job :

  • When working Daily Operations, Supervisors will : Supervise staff to include training and coaching via verbal and / or written communications.
  • Ensure the delivery of high-quality customer service through regular contact with employees, guests, visitors and clients.
  • Review daily schedule and personnel deployment at the beginning of the watch.
  • Document any changes to daily schedule, additional details, special events; assist with scheduling / staffing all vacancies while on duty.
  • Provide written reports and / or logs pertaining to daily activities during the shift; ensures all guests and employee concerns are reported.
  • Assess job performance, written recommendations, support for promotions, reassignment or adverse actions of staff.
  • Implement and adhere to all company policies and procedures.
  • Special projects and / or reports as assigned.
  • Perform additional functions, duties and specific tasks necessary to achieve assigned business objectives.

    • When working Special Events or Programs, Supervisors will :

  • Manage and supervise security contractors during special events, load ins / outs and during daily operations.
  • Talent / VIP escort assignments during premiers, internal programs, and special events.
  • Manage and supervise security screening operation teams during internal Academy Museum events and external large-scale special events.
  • Conduct special assignments as needed, especially during the Academy Museum Gala.

    • When working in the Security Operations Center (SOC), supervisors will :

  • Monitor security surveillance cameras, access control, and art protection systems.
  • Answer phones and operate an IP-based telephone system.
  • Operate a radio and use multi-channel communications.
  • Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).
  • Provide after-hours operations support.
  • Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.
  • Ensure all systems within the SOC are functioning properly.
  • Evaluate information and respond with the appropriate communication and dispatch procedures.
  • Maintain discretion when sensitive and confidential information is revealed.
  • Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.

    • Required Competencies :

  • A high school diploma or equivalent certificate of completion.
  • A California BSIS guard card. 3+ years of experience in security, public safety, or customer service.
  • Intermediate working proficiency using Outlook, Word, Excel, and PowerPoint.
  • Experience with security systems, access control, visitor management, and mass communication systems with the ability to train.
  • Experience working large-scale events and familiar with security screening operations.
  • Experience in de-escalating disputes with critical thinking ability for conflict resolution and problem-solving.
  • A highly polished and professional demeanor, along with excellent customer service skills.
  • Excellent organizational and time-management skills.
  • Effective verbal and written communication skills.
  • Strong knowledge of security, public safety, and emergency operations.
  • Ability to handle high-pressure situations and make sound decisions.
  • Ability to work independently while also being a team player.
  • Ability to motivate, lead, and coach staff.
  • Ability to effectively supervise and mobilize resources.
  • Ability to work flexible schedules and perform operational duties in an emergency on short notice.
  • A commitment to diversity, equity, accessibility, and inclusion.

    • Physical Demands :

  • Must be able to move and transport up to 25 lbs.
  • Must be able to climb stairs .
  • Must be able to remain in a stationary position for long periods of time.

    • Preferred Qualifications :

  • CPR / First Aid / AED certified. 3+ years of experience in the entertainment industry. 1+ years of supervisory experience.
  • Executive protection experience.
  • Experience using Airtable.

    • Required Vaccination :

  • Full vaccination against COVID-19 is required, including any booster vaccinations as applicable.  Exception :   Medical and religious accommodations approved by the Office of People & Culture.

    • Compensation :

  • The expected salary for this role is $24.00 per hour.
  • The actual base pay offered will be determined by factors such as experience, skills, training, location, certifications, education, and other factors permitted by law.
  • Decisions will be made on a case-by-case basis.

    • Benefits :

  • Comprehensive medical, dental, and vision coverage. 15 days of PTO, plus company-paid holidays.
  • Additional time off including summer hours, winter hours, and a cultural floating holiday.
  • Paid sick leave.
  • Paid parental leave. 401k retirement plan with a company match Clean Air Commuter Program Employee Assistance Program through CompPsych Guidance Resources.
  • Wellness benefits through Cigna Healthcare.
  • Free access to 16,000+ online courses through LinkedIn Learning Free Academy membership screenings Free tickets and screenings at the Academy Museum Employee discounts through LifeMart and Working Advantage Powered by JazzHR
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