Operations Services Specialist

Job Description

Job Description

Our Snooze story

At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. We have donated over $750K in in-kind donations back to our communities, while striving to divert as much waste as we can through our waste stream efforts. Plus, Snooze has responsible sourcing practices so you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants, we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes : they are so much better with passion, purpose, and pride! Will you join us?

What does your role bring to the table?

The Operations Services Specialist (OSS) supports Snooze’s growth and operational excellence by balancing hands-on operational support with cross-functional project coordination across both the Mothership and our restaurants. Reporting to the Director of Operations Services and Special Projects, this role helps ensure smooth rollouts, consistent execution, and clear communication of resources across departments like Community, Sustainability, People, Technology, Culinary, Operations, Purchasing, and Marketing.

The OSS partners closely with Mothership teams, Regional Managers, and Restaurant Managers to deliver accurate, timely information and ensure Snoozers have the tools, training, and support they need to succeed. By driving initiatives, supporting restaurant operations, and fostering collaboration, this role plays a critical part in upholding Snooze’s high Guest Experience standards while championing our compass values : People, Planet, Profit, and Pancakes.

The Position specifics!

Taking on the role of Operations Services Specialist isn’t just about bacon and pancakes! The responsibilities of this position include :

Optimize Restaurant Operations

• Monitor and support the management of daily operational tools, including but not limited to : waitlist management (Yelp), online ordering platforms (olo, DoorDash, GrubHub, and Uber Eats), POS (Toast), Master Walk-Thrus, shift management (Axial), inventory management (R365). Ensure these tools are used effectively to drive efficient, Guest-focused execution.
• Review discount and inventory reporting to reduce errors, control costs, and improve accuracy.
• Partner with Regional Managers and General Managers during restaurant visits to reinforce Snooze Operating Procedures (SOPs) to ensure thorough and consistent execution of Snooze standards.

Support Project Execution

Enhance Guest Experience & Growth

Support Training & Communication

Be a Catalyst for Culture and Change

Is this role the right fit for you?

Let’s talk prerequisites! (Education, credentials, and experience)

Let’s get physical! (additional requirements)

The Nitty Gritty Details

Denver area base compensation range : $28-38 per hour based on 40 hours per week

The hourly range shown reflects the low and high end of the Snooze pay scale for this position. Actual pay may fall above or below this range depending on factors such as experience, education, training, location, performance, scope of responsibilities, and required travel. This range is only one part of Snooze’s total compensation package.

Snooze is proud to be an Equal Opportunity Employer.