Manager of Implementation & Account Management - Pro Divison

About the Outdoorsy Group and Wheelbase Pro

Founded in 2015, the Outdoorsy Group pioneered access to the outdoors by creating the world's leading outdoor travel ecosystem. Millions of guests trust the Outdoorsy.com RV rental marketplace to help them create lifelong family memories, while host partners are empowered to grow their businesses.

Wheelbase , the Group’s industry-leading fleet management platform , underpins the professional RV rental ecosystem, serving as the essential, cloud-based software that enables professional operators to streamline operations, maximize revenue, and manage fleets across multiple channels. This transformative tool handles everything from online bookings and payment processing to real-time inventory synchronization with Outdoorsy.com.

The Role

Outdoorsy is looking for a Manager of Implementation & Account Management to join our Wheelbase team in Austin, TX. This role will lead our team of customer success managers, drive growth within our existing customer base, and ensure successful implementations and ongoing training for both Wheelbase RV and Wheelbase Auto customers. You will be hands-on with implementations, training, and customer relationships. This is a critical leadership role as we scale our automotive expansion while strengthening our core RV platform.

Requirements

Who You Are

We're seeking a leader who brings the right mix of leadership, technical expertise, and customer focus to thrive in our fast-paced environment. Here's what we're looking for :

• Proven People Leadership : You have 5+ years of experience managing and developing teams. You know how to coach, motivate, and hold people accountable while fostering a collaborative, high-performance culture.
• Implementation & Training Expertise : You've led customer onboarding, implementation, or training programs at scale. You're comfortable being hands-on when needed and can train your team to deliver exceptional implementations.
• Account Growth Mindset : You have a track record of driving expansion and growth within existing accounts. You identify opportunities, build relationships, and help customers realize more value from the product.
• SaaS & B2B Experience : You're skilled at working with SaaS platforms and understand the nuances of B2B customer relationships. Experience with dual-sided marketplaces or fleet management software is a plus.
• Startup Mentality : You've thrived in fast-paced, lean environments where you need to be resourceful, adaptable, and willing to roll up your sleeves. You know how to prioritize ruthlessly and execute efficiently.
• Customer-First Approach : You're passionate about delivering exceptional customer experiences and ensuring every account succeeds with our products.
• Analytical & Process-Oriented : You use data to make decisions, spot trends, and continuously improve processes. You document what works and scale it across the team.
• In-Person & Travel Ready : You're excited to work in-person at our Austin office, collaborating closely with the team. You're available to travel at least quarterly for customer visits, team events, or training delivery.

Key Responsibilities

Team Leadership & Development

Account Management & Growth

Implementation & Training Delivery

Community & Customer Relations

Process Improvement & Operations

Qualifications

Experience :

Skills :

Nice-to-Haves :

Key Performance Indicators (KPIs) :

Benefits

Why You'll Love Working Here