Housing Navigator-11-025-SC / Glendale

Job Description

Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Housing Navigator supports individuals experiencing homelessness in securing and sustaining permanent housing through personalized, client-centered services. Working closely with case managers and community partners, the Navigator helps clients address barriers to housing, access financial and supportive resources, and navigate the housing system. Key responsibilities include conducting assessments, developing individualized housing plans, assisting with housing searches, and ensuring a seamless handoff to permanent housing case managers. The role also requires ongoing coordination with landlords, housing agencies, and service providers to facilitate placements and uphold program standards. A trauma-informed, harm-reduction, and housing-first approach is essential for success in this role.

Essential Duties and Responsibilities

Housing Planning and Navigation

• Develop and implement individualized housing plans in collaboration with participants.
• Complete CES assessments and HMIS entries within required timeframes.
• Assist clients in obtaining documentation (e.g., ID, Social Security cards, disability verification) and upload into HMIS.
• Conduct housing searches; accompany clients to view units; assist with rental applications and ensure submission after voucher deadlines.
• Build and maintain relationships with landlords, property managers, housing authorities, and agencies to expand housing options.
• Provide education on lease requirements and tenancy expectations; assist with lease signings and move-in logistics.
• Support clients in accessing security deposits, furniture, and household essentials.

Client Support and Case Management

Resource Coordination and Advocacy

Documentation and Compliance

Collaboration and Communication

Reporting and Administration

Additional Responsibilities

Working Conditions

This position requires the ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or frequent basis. Must be able to grasp, push, and pull objects such as file drawers, and reach overhead. Requires the ability to operate standard office equipment, including a computer, fax machine, and telephone. Must be able to lift and carry items weighing up to 25 pounds. The role involves field-based work, with office duties such as filing, copying, and attending staff meetings.

Minimum Qualifications

Skills, Knowledge & Abilities