Product Support Representative

A company is looking for a Product Support Representative - Tier 1 (SaaS / Clinical / Front Office / EMR).

Key Responsibilities

Provide technical support and guidance to clients on EMR platforms

Develop knowledge in core domains such as Practice Management, Clinical, or Billing / Financial

Manage client cases effectively, ensuring timely follow-ups and documentation

Required Qualifications

Bachelor's degree or relevant experience

At least 2 years of software application support experience in a SaaS environment

High technical aptitude with a proven track record in client support and troubleshooting

Medical / Revenue Cycle Management experience preferred

Working knowledge of EMR / EHR medical software applications is a plus