FMLA Account Manager

Remote Fmla Administration Specialist

Oversees the day-to-day FMLA administration for Employers and Partners

Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements

Utilize CRM tool to document and review all client activity

Assist clients with billing questions, payments, and invoices

Resolve Employer and Partner Escalations. Partnering with internal teams

Provide necessary Reporting for Employer Groups

Proactively identifies potential issues and provides resolution when needed

Complete annual renewal process for assigned employer groups

Act as liaison between client and IT technical and operational teams

Communicate with internal teams about changes in Employer Group plans to ensure group loyalty

Develop long term relationships with assigned clients to assist in increasing client satisfaction and ultimately increase client retention

Work with appropriate stakeholders on assigned clients to understand their business needs

Successful Candidate Will Have

3 years minimum experience with FMLA administration

Familiarity with Employer Group's Plan designs

Familiarity with Employer Groups File Schedules

At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, and life insurance, retirement savings, and paid time off and paid holidays for eligible employees. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $64,800 - $65,000 annually. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada.

Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.