Business Operations Manager | Med Spa

Job Description

Med Spa Operations Manager

Company : Our Client – A Premier Medical Spa

Employment Type : Full-Time

Our client, a leading and growth-focused medical spa, is dedicated to delivering an exceptional client experience through innovation, wellness, and aesthetic excellence. They are seeking an Operations Manager with proven medical spa operations experience to oversee daily workflow, optimize systems, and lead a high-performing team.

Responsibilities

• Oversee day-to-day operations, ensuring smooth workflow across front desk, clinical, and back-office functions.
• Maintain and monitor scheduling efficiency, patient flow, and client satisfaction.
• Manage staff scheduling, training, and performance evaluations.
• Implement standard operating procedures (SOPs) for consistency and compliance.
• Track KPIs and financial metrics such as revenue per provider, service mix, and cost of goods sold.
• Collaborate with leadership to develop marketing campaigns, events, and promotions.
• Manage vendor relationships, inventory ordering, and equipment maintenance.
• Ensure compliance with HIPAA, OSHA, and state medical regulations.
• Support patient communication, conflict resolution, and quality service initiatives.

Qualifications

Preferred Skills

Compensation & Benefits