Director of Operations

A Leading Urgent Care Network | Locations : NY, NJ, CT (On-site with extensive travel)

Are you an operational leader ready to drive the success of a growing multi-state urgent care network? We are seeking a highly skilled and dynamic Director of Urgent Care Operations to be the operational backbone for our 30+ centers across New York, New Jersey, and Connecticut.

Reporting directly to the CEO and President, you will be the chief architect of operational excellence, compliance, and growthensuring every center adheres to the highest standards while expanding our market presence and financial performance.

What You'll Be Driving

This role focuses on four critical areas essential to our urgent care division's success :

• Operational & Compliance Leadership :
• Ensure 100% operational compliance across all centers with state, federal, and UCA accreditation standards.
• Conduct annual policy reviews and perform quarterly facility audits across all sites.
• Team Development & Onboarding :
• Design and execute a comprehensive, streamlined onboarding program for new Practice Development Managers (PDMs).
• Ensure PDMs are fully trained on operational processes, performance targets, and compliance requirements.
• Performance & Growth Strategy :
• Develop and maintain a KPI dashboard to track performance metrics across the entire network.
• Collaborate with leadership to identify and implement strategies that boost patient volume and optimize revenue generation .
• Cross-Functional Collaboration :
• Serve as the central liaison between operations, HR, compliance, finance, and executive leadership, ensuring seamless and efficient communication.

What You'll Bring

Compensation & Benefits