Regional Operations Manager (Charlotte)

We are seeking a Multifamily Regional Operations Manager to assist with our multifamily portfolio of properties. The ideal candidate should have a background as a Multifamily Property Manager. This position will work closely with the My Niche Apartments (MNA) Operations CORE Team and the Director of Operations to assist with providing operational support to all Property Managers and Leasing associates with policies, procedures, and special projects. The Regional Operations Manager will oversee a portfolio of stabilized assets in various markets.

Responsibilities include :

As a Regional, there is a high expectation for leadership, mentoring, and departmental organization.

The Regional will act as a direct report for any / all associates in their assigned portfolio. The Regional is required to hold their direct-reporting team accountable for their performance in accordance with policy and procedures.

Provide support and assistance with new property acquisitions and property dispositions.

Assist all sites in monitoring and implementation of outreach marketing, event planning, and comp surveys.

Monitor leasing trends and activity, set leasing goals, review financial progress, and be an on-site presence for teams. Hold properties accountable for achieving weekly and monthly leasing and financial goals.

Assists with the review, compiling, and distribution of monthly owners reports, weekly leasing reports, and other as-needed owners correspondence.

Assist with water / sewer sub-metering implementations, NCUC filings, and quarterly reporting.

Assist with interviewing candidates during the hiring process.

Act as first line of support for Property Managers / on-site teams with Yardi Voyager / CRM / Rent Caf related problems or issues and escalate to MNA Support Team when needed.

Provide other general support and assistance to onsite team with various company used software programs or products such as Blue Moon.

Participate in bi-weekly Yardi RENT Maximizer revenue management system team calls, leasing calls, occupancy focus group calls, and provide assistance / support when needed.

Assist with providing support and guidance to Property Managers with annual budget preparation process.

Assist with new property set-up including Yardi implementation, Blue Moon, Screening Works, and all other necessary applications.

Promote a positive and proactive approach to resident relations and service. Handles all resident escalations that reach the corporate level.

Handling employee-related matters such as coaching, counseling, and disciplinary action. Also responsible for acting as a mentor for the on-site team and is expected to take an active part in their growth.

Background :

Extensive experience with Yardi is required.

Background in apartment industry required, ideally in a supervisory capacity. Candidate should be a current Regional or Senior lever Property Manager. Lease-Up Experience is preferred.

Characteristics Required :

• Fully understanding property management and its financial aspects.
• In-depth knowledge of all rules and regulations surrounding property management.
• Competency in MS Office / Excel and relevant databases and software.
• Customer focus and bottom-line orientation.
• Interpersonal savvy with strong communication and presentation skills.
• Well organized with excellent time management skills.
• High degree of professionalism in appearance and demeanor.
• Commitment to quality results.
• Dependability, integrity, and willingness to learn.
• Adaptability, flexibility, and champion of change for improvements and efficiencies.
• Ability to build teamwork.
• Financial aptitude and experience with property financials including variance reports required.
• Persuasive and outgoing demeanor. Positive attitude.
• Monday through Friday availability with in-person and virtual flexibility with the ability and willingness to travel regularly to all assigned assets.

About Us :

My Niche Apartments operates apartment communities in NC, SC, and GA as a division of LPA. In a cookie cutter industry, we take an original approach. Our team is passionate and design-focused. We are a creative group who dig deep in search of the next big idea seeking inspiration from our peers, surroundingsfrankly, from anywhere and anything that could help us create a better resident experience. We want our residents to spend less time worrying about their home, and more time enjoying their lives.

Founded in 1961 in Charlotte, NC, for more than 50 years Lat Purser & Associates, Inc. (LPA) has been focused on maximizing the value of commercial real estate and multifamily assets establishing itself as a leader in development, acquisitions, brokerage, leasing, property management, and construction management. With extensive experience and knowledge of our industry, our company is focused on creating value for our clients while providing the finest commercial real estate services throughout the southeast.