Call Center Other

Description

Payrate : 20.40

Attention to detail strong customer service skills good attendance

Paid training

Temp to hire position if metrics are met and good attendance is maintained.

Purpose

The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken enthusiastic and organized person with the ability to provide high level of customer service to our patients clinicians and clients.

Essential Duties and Responsibilities

Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.

Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.

Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution / customer satisfaction. Must be able to show empathy to patients.

Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.

Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending / shipped prescriptions verify insurance information and provide copies of invoices upon request.

Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate

Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety

Perform other duties as assigned above tasks may vary slightly depending on the specific team / program requirements.

Qualifications / Requirements

High School Diploma or GED with minimum of Associate degree preferred

One year or more of call center experience

Experience working with management information systems to effectively address customer needs

Proficiency in Microsoft applications

Excellent verbal and written communications

Must be able to show empathy when talking to patients

Professional telephone manner

Strong attention to detail

Customer service experience preferred

Medical office experience / knowledge of medical terminology preferred

Pharmacy experience is a plus but not required

Medical claims experience is a plus but not required

Training and the job are on site.

Shift is 11 : 30am - 8pm Monday - Friday.

This is a temporary to permanent hire position for people who meet metrics and attendance policies.

Additional Skills & Qualifications

Additional Skills & Qualifications

Screening required :

screening questions for subs (put in submittal email) :

1. Do you have reliable transportation?

2. Do you have any appointments or plans that will cause you to miss any time at work during the first 90 days? Biologics will be closed on Thanksgiving Day (11 / 27), Christmas Day (12 / 25) and New Year's Day (1 / 1 / 2026).

3. Are you able to train / work in the office daily from 11 : 30am-8pm?

4. Do you have any experience working in a pharmacy?

5. Have you had challenges with your attendance in the past? If yes, what challenges did you have?

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.40 - $20.40 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Oct 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.