Client Experience Associate

Two

We aim to redefine the contract furniture experience by providing smart and authentic solutions that bring our clients' spaces and brands to life.

We're passionate about great design and flawless execution. We love bringing products, vision, and people together to bring brands and cultures to life. From our ancillary specialists and technical designers to our strategists, project managers, and leadership team, everything we undertake has one common goal : to make work better.

Location : San Francisco, CA (hybrid, on-site)

Compensation : $37.75-$43 / HR

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.

Two Benefits :

• 15 days of PTO
• 8 Paid holidays
• Medical / Dental / Vision Insurance
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500 / year
• Profit Sharing

Position Summary

Position Overview :

The Client Experience Associate works with Customer Experience Manager by participating in all aspects of pre and post sales function. They are an integral participant in customer experience with CEM by providing assistance in the overall direction of day-to-day operations, problem solving and decision making necessary to make projects successful. As new accounts are identified, the Customer Experience Associate assumes a proactive role by utilizing internal resources / templates to serve the customer. Additional responsibilities include enhancing relationships with on-going customers with great customer service and timely follow-up.

Major Duties and Responsibilities :

Critical contributor to team effort by working closely with CEM to serve diverse and sometimes difficult and demanding clients, This person will face unexpected problems and deadlines as well as numerous interruptions. Must communicate effectively, be organized and take initiative while having a positive attitude. All responsibilities to be performed with varying amounts of supervision and a high level of self-motivation.

Qualifications :