Area Manager
Area Managers are responsible for the growth of the market, helping employees develop their skills, and carrying out the Vision and Mission while keeping in line with our core values. (Direct oversight and guidance to 6-20 field employees to include : service technicians, maintenance technicians, door installers and warehouse employees.)
You Should Apply If :
- You are a master of ownership. You see a problem, you solve the problem!
- You train and coach for performance like your life is depending on it
- You lead by example, leveraging company's vision and values
- You have a bias for action and you make it happen every day
- You are self-motivated and combined with business acumen, all you do is win, win, win
You Shouldn't Apply If :
You prefer working where there is no one to talk toYou think that management is "chill"Systems / software scare youThe Job :
Provide direct oversight and guidance to up to 20 field employees to include : service technicians, maintenance technicians, installers and warehouse employeesProvides performance management guidance through weekly 1 : 1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions, promotions, recognition etc)Responsible for recruiting, interviewing, on and offboarding employees in collaboration with Recruiting and HR teamsResponsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyondResponsible for batch / deposits, tracking expenses, and purchasingTrack budgets and profit and loss statementsActively monitor and manage fleet in collaboration with Fleet teamAttend home and trade showsMonitors review sites. E.g. Google, Yelp, Bing, etc. to address reviews in a timely mannerOwns customer escalation management as well as providing expert help for technician callsHosts weekly Thursday meetings and daily MOJO calls with employees in person and remotelyWorks closely with People Operations to improve work relationships, build morale, and increase productivity and retentionMonitors video footage from fleet vehiclesManages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified techniciansVerify Employee timecards every week to ensure approved overtime and payroll accuracyContinually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtimeAssist technicians in the field and participate in operational ride alongs as neededTraveling to job sites for unannounced audit of quality of workAll other job duties as assigned.Basic Requirements :
Be nice! I know, we shouldn't have to say that, but we mean itMinimum of 5 years managerial experience supporting and training a teamPreferred prior knowledge of garage door parts and / or the home service industryBachelor's Degree in a related field is preferred but not requiredExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailAbility to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policiesExcellent time management skills with a proven ability to meet deadlinesStrong analytical and problem-solving skillsProficient with Microsoft Office Suite or related softwareProficient with CRM system (Service Titan)Physical Requirements :
Prolonged periods of standing and working on a computerAbility to travel to our Training Academy in Phoenix for a duration of 4 weeks (Expenses paid.)Must be able to lift up to 50 pounds at timesBenefits and other cool stuff :
Medical, dental, vision, 401KPaid Time OffWeekly PayInternal Promotion opportunitiesCompany swagA1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.