Sr. Customer Order Management Specialist (hybrid)

Sr. Customer Order Management Specialist

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of usfrom design and engineering to the manufacturing and marketing of our billions of MedTech products per yearto look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Overview

As part of the North America Supply Chain organization, the Sr. Customer Order Management Specialist is responsible for coordinating the movement of shipments from the Distribution Center to BD affiliates. The position will interface with key stakeholders (regional business units, distribution operations, and business unit supply chain) and facilitate the efficient & timely flow of orders across the supply chain network by resolving discrepancies. The position will report to the Supervisor, Customer Order Management.

Responsibilities

Follow established procedures and policies for functional units and quality systems while ensuring adherence to regulatory, business, and department guidelines. Escalate potentially serious incidents to appropriate management levels.

Resolve sales order issues, ensure accurate order fulfillment, and meet or exceed established order accuracy standards. Modify orders in ERP systems, warehouse management, and transit management systems as required by regional specifications.

Handle all customer contacts professionally and courteously, providing accurate and prompt responses while maintaining comprehensive knowledge of business unit services and products through ongoing training and development.

Work with distribution centers as a liaison to support on-time delivery and other key performance indicators. Manage short-supply situations, backorders, and manual allocations as required.

Execute training responsibilities for new associates, lead refresher training sessions as needed, and adjust staffing assignments for efficient workflow management to meet all service level agreements.

Minimum Requirements

Minimum of 1 year experience with ERP system(s).

SAP experience required.

High School Diploma.

Minimum of 2 years' experience in a similar role (export, logistics, order management, customer service).

Minimum of 2 years' prior experience in a related industry (e.g., medical device, healthcare supply chain, pharmaceutical).

Strong team player with impactful verbal and written communication skills.

Preferred Requirements :

Ability to influence and build strong relationships with stakeholders.

Strong attention to detail and customer focus.

Skilled at setting priorities, meeting deadlines, and managing multiple tasks.

Versatile learner with the ability to function in a changing environment.

Action-oriented and results-driven, independently seeking continuous improvement opportunities.

Self-motivated and productive with minimal supervision.

Proficiency in standard business computer software applications preferred (MS Word, Teams, PowerPoint, Outlook).

Beginner to Advanced Microsoft Excel skills preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Primary Work Location : USA TX - San Antonio

Additional Locations : USA GA - Covington BMD, USA NJ - Franklin Lakes