Client Service Supervisor

Client Service Supervisor

Location

US-PA-Philadelphia

Company

Canon U.S.A., Inc.

Requisition ID

33607

Category

Field Service

Position Type

Full-Time

Workstyle

Full-Time On Site

About the Role

The client Services Supervisor will lead a team of CSR IIIs, coordinate maintenance schedules, manage vendor relationships, and serve as the primary point of contact for escalated printer-related issues.

This role ensures that all printer maintenance activities are performed efficiently, service level agreements (SLAs) are met, and client satisfaction is maintained.

Your Impact

• Supervise and coordinate daily printer maintenance operations across client locations.
• Provide back-up Support for CSR IIIs; basic break-fix services on a fleet of print devices, including Ricoh, Xerox, and HP models. Hands-on experience with replacing consumables and maintenance components such as rollers, fusers, and maintenance kits).
• Monitor and ensure timely resolution of printer service requests and incidents.
• Maintain inventory of printer supplies, parts, and consumables.
• Train and support CSRIIIs
• Handle escalations
• Continuously improve service delivery processes and client satisfaction

Supervision and Employee Relations

Client Relationship Management

People Management and Development

Equipment Knowledge and Care

Administration and Reporting

Results Expected

About You : The Skills & Expertise You Bring

Please note : this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.In accordance with applicable law, we are providing the anticipated rate for this role : $50,020 - 68,700 / yearThis position will support our customers various site locations in Philadelphia, PA.

Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.

Company Overview

About our Company - p { font-size : 18px; } Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at about-us / life-at-canon / benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor / subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site about-us / life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at about-us / life-at-canon.

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s) / worksite(s) / territory on your scheduled work days.

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