Product and Customer Experience Lead

Product and Customer Experience Lead

Colorado Department of Human Services (Behavioral Health Administration)

Overview

The Product & Customer Experience Lead is a leadership position within the Technology and Data Division of the Behavioral Health Administration (BHA), a cabinet member-led agency housed within CDHS. The Lead ensures that health professionals and members of the public interacting with BHA's digital products—care navigation, service delivery, or provider reporting—have a positive, meaningful experience. The Lead works across the digital portfolio to define vision, roadmap, and product life cycles, translating complex behavioral health needs into scalable solutions and fostering cohesive digital products that bridge gaps between people, providers, and state systems.

Responsibilities

• Define and execute the product vision and roadmap for BHA's digital portfolio.
• Lead product discovery, delivery, and user-feedback integration processes.
• Align technical strategy with policy goals and regulatory requirements.
• Reduce fragmentation in behavioral health data systems by developing cohesive digital products.
• Supervise the multidisciplinary Product & Customer Experience Unit, providing strategic direction, operational oversight, and professional development.
• Coordinate with internal teams and statewide partners (e.g., Governor's Office of eHealth Innovation, CDHS Business Innovation, Technology & Security Division) to advance a shared technology vision.
• Drive product usage, usability, and impact assessments and translate findings into actionable design and support changes.
• Establish and enforce quality standards for user engagement, including support workflows and partner meetings.

Minimum Qualifications

Preferred Qualifications

Conditions of Employment

Appeal Rights

Applicants may file an appeal with the State Personnel Board or request a review by the State Personnel Director if their application is eliminated. The official appeal form and further instructions are available on the State Personnel Board website.

Supplemental Information

How to apply, assessment process, technical support telephone number, and additional recruiting questions are provided in the original posting. Contact Stacy Chinea at stacy.chinea@state.co.us.

About Us & Benefits

Our Values

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. Assistance is available for reasonable accommodation requests related to employment. Contact cdhs_ada@state.co.us for assistance.

EEO Statement

The State of Colorado is an equal opportunity employer. We provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition, creed, ancestry, national origin, marital status, genetic information, or military status.

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