Product and Customer Experience Lead

Product And Customer Experience Lead

Salary : $71,544.00 - $114,492.00 Annually

Location : Denver, CO

Job Type : Full Time

Job Number : ILA 06979

Department : Colorado Department of Human Services

Division : BHA

Opening Date : 10 / 24 / 2025

Closing Date : 11 / 7 / 2025 11 : 59 PM Mountain

This position is open only to Colorado state residents.

Primary Physical Work Address : 710 S. Ash Street, Unit C140, Denver, CO 80246 - Hybrid working arrangements

FLSA Status : Exempt; position is not eligible for overtime compensation.

Department Contact Information : Stacy.chinea@state.co.us

How To Apply : Please submit an online application for this position at https : / / www.governmentjobs.com / careers / colorado . Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

This position is open to current Colorado residents only. Please note : This recruitment may be used to fill multiple vacancies. Opt in below to receive text message updates on CDHS recruiting events! CDHSCareers Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Description Of Job

Hybrid 1 - 4 days in office per month as needed. This is subject to change due to the BHA's needs. 8-5 Monday through Friday Please note : These working arrangements are subject to change.

The Product & Customer Experience Lead is a leadership position within the Technology and Data Division of the Behavioral Health Administration (BHA), a cabinet member-led agency housed within the Colorado Department of Human Services (CDHS). This role is responsible for ensuring that health professionals and members of the public interacting with BHA's digital productswhether for care navigation, service delivery, or provider reportinghave a positive, meaningful experience. The Lead ensures these products are usable, accessible, and aligned with BHA's broader vision for people-first behavioral health services. Serving as a strategic and hands-on product management leader, drives efforts across the digital portfoliodefining vision and roadmaps, stewarding product life cycles, and translating complex behavioral health needs into functional, scalable solutions. This includes leading product discovery and delivery processes, integrating user feedback, and aligning technical strategy with policy goals. The Lead plays a key role in reducing fragmentation in behavioral health data systems by fostering cohesive, modern digital products that bridge gaps between people, providers, and state systems. This position supervises members of the Product & Customer Experience Unit, a multidisciplinary team with expertise in product management, human-centered design, technical assistance, and customer engagement. The Lead provides strategic direction, operational oversight, and professional development support to the team, ensuring high-quality execution of digital training, user communications, and technical assistance activities. The Lead works in close partnership with other teams within BHA and CDHS, as well as statewide partners such as the Governor's Office of eHealth Innovation, the Governor's Office of Information Technology, and CDHS' Business Innovation, Technology & Security Division to advance a shared technology vision and ensure that BHA's digital products support whole-person care, data-driven decision-making, and seamless service delivery.

Duties of the position include :

• Consultation, training, and education of health professionals and members of the public on BHA's digital products
• Behavioral health digital product management and design strategy
• Supervision

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

Experience Only Seven (7) years of relevant experience in product management, support or development, human-centered design, technical assistance, or customer engagement with digital products. OR Education and Experience : A combination of related education and / or relevant experience in product management, human-centered design, technical assistance, or customer engagement with digital products equal to seven (7) years.

Preferred Qualifications :

Conditions of Employment :

APPEAL RIGHTS : You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board (https : / / spb.colorado.gov / ) website.

You or your representative must sign and submit the official appeal form for review. You can find the official appeal form here (https : / / spb.colorado.gov / sites / spb / files / documents / Consolidated%20Appeal%20-%20Form%20-%202025.pdf) .

You must be deliver the official appeal form to the State Personnel Board :

Contact the State Personnel Board for assistance :

Supplemental Information

How to apply to the State of Colorado (https : / / www.youtube.com / watch?v=bKuwGdPpOW0) (YouTube Video, Runtime 3 : 59, Closed Captions Available)

The Assessment Process (https : / / cdhs.colorado.gov / information-for-job-applicants#assessment-process)

For additional recruiting questions, please contact Stacy Chinea at stacy.chinea@state.co.us

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (https : / / www.colorado.gov