Technical Services Specialist

The Technical Service Specialist I is responsible for providing technical support to customers, sales, and product development teams for products and applications. This role involves applying chemistry and problem-solving skills to help customers develop, optimize, and troubleshoot applications and processes using Cortec’s products. This role serves as the primary technical interface between the company and its customers, helping to ensure successful product performance, resolve issues, and identify opportunities for growth and innovation through application knowledge and problem-solving.

Responsibilities : Customer Support :

Provide technical support to customers and sales teams on product selection, use, and troubleshooting through testing and performance evaluations of products.

Investigate and resolve product performance issues through lab testing, data analysis, and collaboration with R&D and Quality teams.

Manage assigned customer projects from start to finish, ensuring timely and accurate results.

Provide independent technical recommendations based on data and field experience.

Conduct customer site visits, trials, and product demonstrations as needed.

Application Support & Development :

Design and execute laboratory experiments to support product recommendations and new application development.

Translate customer needs into actionable technical projects and work closely with R&D to deliver solutions.

Develop and maintain technical documentation, including application guides, technical communications, test methods, and results.

Technical Communication :

Collaborate with Sales and Marketing to provide technical content for presentations, training materials, and product launches.

Deliver customer and distributor training sessions on product technology and application methods.

Quality and Compliance :

Support complaint investigations, root cause analysis, and corrective actions.

Ensure adherence to product quality, regulatory, and safety standards.

Cross-Functional Collaboration :

Provide feedback to Product Line Managers on emerging customer trends and performance requirements.

Support product launches and new application evaluations.

Collaborate cross-functionally with R&D, manufacturing, and commercial teams to resolve product performance or application challenges.

Travel : Occasional plant and customer site visits with up to 15% travel, including domestic and occasional international trips.

MINIMUM EDUCATION :

Work experience or an associate’s degree in a technical field.

MINIMUM EXPERIENCE :

2+ years of experience in technical service, applications support, or formulation within the chemical manufacturing industry.

DESIRED QUALIFICATIONS :

Strong analytical, problem-solving, and communication skills.

Ability to manage multiple projects and priorities in a fast-paced, collaborative environment.

Ability to translate complex technical information into practical customer solutions.

Hands-on experience with laboratory testing, formulation work, or process optimization.