Perinton Ambulance-Director of Operations

POSITION TITLE : Director of Operations

STATUS : Exempt

REPORTS TO : CEO / Board Chair

SALARY RANGE : $100,000 - $130,000

DIRECT REPORTS : Business Manager, Administrators, Supervisors, Paramedics, EMTs, EMT-NDs, Dispatchers

BENEFITS : 401(k), Health Insurance (Comprehensive list available)

POSITION SUMMARY

The Perinton Ambulance (Agency) Director of Operations is responsible for developing, managing, and evaluating all aspects of daily Emergency Medical Services (EMS) operations, including the provision of Advanced Life Support (ALS) and Basic Life Support (BLS) care. This position oversees and coordinates daily operations of career, part-time, and volunteer personnel in the best interest of the public and functions under the direct supervision of the CEO / Board Chair.

The Director of Operations must maintain compliance with applicable agency, regional, state, and federal requirements associated with their certification level, including regularly scheduled field shifts. This role may involve typical hazards and physical demands associated with emergency response work.

ESSENTIAL DUTIES & RESPONSIBILITIES

Operations & Leadership

• Plan, promote, and develop goals that support the Agency's mission and EMS operations.
• Provide effective leadership to achieve operational objectives and ensure resource planning and budgeting.
• Establish and implement the selection process for supervisory / administrative positions.
• Collaborate with the Finance Manager to maintain and improve billing processes and cost-of-service analysis.
• Manage operational and capital budgets with the Business Manager and report updates to the Finance Committee and Board.
• Develop and update operational strategic plans with the Board.
• Serve as an ex-officio member of applicable Board committees.
• Oversee public relations and fundraising efforts under the direction of the Development Committee.
• Respond to major incidents within the Agency's jurisdiction.

Staffing & Workforce Management

Board of Directors Coordination

Stewardship & Compliance

Other Duties

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

NOTICE

The Perinton Ambulance Board of Directors reserves the right to modify this document as agency needs evolve, with 30 days' notice to the Director of Operations. This document provides a general overview of primary responsibilities. The Director of Operations may request modifications in writing. All requests will be reviewed by the Governance Committee prior to the annual review.