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Crisis Intervention Specialist

Crisis Intervention Specialist

Northwest Human Services, Inc.Salem, OR, US
1 day ago
Job type
  • Full-time
Job description

Overview

Join to apply for the Crisis Intervention Specialist role at Northwest Human Services, Inc.

Northwest Human Services is a non-profit Federally Qualified Health Center (FQHC) and has been a leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

Location : Salem, OR 97304

Shifts are determined by call volume trends and operational needs. This position supports a 24 / 7 Crisis & Information Hotline program that provides immediate crisis intervention, resources, and support to individuals in urgent need.

Shifts may include Day, Swing, Night, and Weekend / Holiday coverage. This is a 24 / 7 program and coverage across all hours may be required.

Responsibilities

  • Provide 24-hour crisis intervention, suicide prevention, risk assessment, and brief supportive counseling over the phone to clients experiencing emotional distress, suicidal ideation, and / or seeking information on available mental health services.
  • Answer all calls made to 988 in Marion and Polk counties and act as after-hours crisis support for multiple community partners.
  • Provide crisis intervention, risk assessment screening, safety planning, follow-up support, and advocacy based on client needs.
  • Coordinate and connect clients to critical mental health resources and services.

Qualifications

  • Bachelor's degree in social work or behavioral health sciences field, or a combination of at least three years of relevant work, education, training, or experience.
  • Demonstrated ability to work effectively as a member of an integrated team.
  • Demonstrated ability to use problem-solving and decision-making skills with individuals in acute crisis.
  • Understanding of Trauma-Informed Care models.
  • Demonstrated ability to practice self-reflection.
  • Candidates must be eligible to obtain / maintain a QMHA-R level certification (Certifications - MHACBO).
  • Job Requirements

  • Work some holidays and weekends.
  • Remote work may be required, but this is not a fully remote position.
  • Due to the nature of the position, there are no scheduled lunch breaks. As a 24 / 7 program, flexibility in managing breaks and meals during shifts is required. Employees are expected to remain on-call for client support throughout their shift.
  • Benefits

  • Healthcare insurance plans : Medical, Dental, Vision
  • Group Life, Short-Term & Long-Term Disability (100% paid by employer)
  • 403(b) retirement plan with 2% employer contribution and up to 3% employer match
  • Flex Spending Account
  • PTO, holidays, and floating holidays
  • Continuing Education & Training Benefits
  • Employee Healthy Living Program – Gym Membership & Smoking Cessation
  • How to Apply

    To apply, please visit our website Employment (northwesthumanservices.org). For more information contact the HR / Recruiting Department at HR@nwhumanservices.org or 503.588.5828.

    All candidates who receive a written offer of employment will be required to undergo a criminal records check.

    Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Intervention Specialist • Salem, OR, US

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