Front Desk Coordinator I

Job Description

Job Description

Description :

Front Desk Coordinator I

Job Description

Location : Practice

Classification : Full-time, Non- Exempt

Department : Practice Operations

Reports to : Practice Manager

Position Category : Staff

Last Revised : February 2025

POSITION SUMMARY :

Performs various clerical duties for office manager, or providers including : answering telephones, taking messages, scheduling appointments, copying, and creating / scanning charts. Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

• Answer and screens high volume telephone calls in a courteous manner, and records messages for providers and other personnel.
• Schedule patient appointments and procedures according to established policies and procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned

Requirements :

QUALIFICATIONS / REQUIREMENTS

REQUIREMENTS FOR LEVEL I STATUS :

PERFORMANCE REQUIREMENTS

WORKING CONDITIONS

Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.

EQUIPMENT OPERATED

Office machinery including computers, fax, dictating machine, calculator, and photocopier.

PHYSICAL DEMANDS

Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines. Occasionally lift and carry files up to 20 pounds

SAFETY HAZARD OF THE JOB

Minimal Hazards

This job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description.

Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, with or without cause.