ERP Change Manager

ERP Change Manager

Lead the transformation. We're seeking an experienced ERP Change Manager to drive success in our organization's transition to a new Enterprise Resource Planning (ERP) system by leading and executing change management strategies specific to ERP selection, implementation, and adoption. This role provides expert guidance and hands-on support to ensure stakeholders are prepared, engaged, and equipped throughout all phases of the ERP transition. You'll serve as a central coordination point for all change management activities related to the ERP project, aligning efforts with organizational goals. This position also supports the development of citywide change management tools and practices, contributing to the City's long-term capacity for managing organizational change. This role requires a proven change management professional with specific experience leading ERP transitions and developing comprehensive change management plans that drive results in complex organizations.

What you bring : Bachelor's degree plus five years of change management experience (including ERP transitions), knowledge of change management methodologies, and the ability to influence stakeholders at all levels. Prosci certification and public sector experience are highly valued.

Position Details : This is a full-time, limited-duration role with full City of Boise employee benefits. The initial appointment is for one year, with the possibility of annual renewal for up to 2-3 years, dependent on budget approval.

Benefits That Match Your Expertise : Top talent deserves top-notch benefits. The City is among the best in the Treasure Valley when it comes to the benefits and perks we offer our employees. Healthcare : ZERO premium medical coverage for you and your family, plus low-cost dental and vision options. Retirement : PERSI benefits, 401(k) / 457b with employer match, and Roth options. Generous Paid Leave : 10 hours vacation per month (increases with tenure), 12 paid holidays, 8 hours sick leave per month, and 10 weeks paid parental leave. Additional Perks : WellBeing Program (earn up to $500 annually), tuition reimbursement, free bus pass, basic life and long-term disability at no cost, and Employee Assistance Program.

Essential Functions :

• ERP Change Management :
• Develops and implements comprehensive change management strategies for the ERP selection, implementation, and transition phases.
• Partners with project leadership, functional teams, and technical teams to ensure change management strategies align with the ERP project plan and organizational objectives.
• Monitors, evaluates, and reports on change management effectiveness specific to ERP adoption and user readiness.
• Designs and delivers change management activities including stakeholder assessments, communication plans, training programs, and resistance management plans to support ERP transition.
• Collaborates with functional leaders to identify impacts, develop mitigation strategies, and build a strong sponsorship coalition.
• Prepares leadership, managers, and impacted staff for system, process, and role changes.
• Provides direct coaching and support to senior leaders, ERP project sponsors, department managers, and super-users to promote change adoption.
• Advises project teams on incorporating change management strategies into overall ERP planning and execution.
• Ensures change efforts are coordinated with other project management, training, and communication activities.
• Builds strong working relationships with ERP project team members, IT, HR, Finance, and other impacted departments to align change management with technical and business process changes.
• Communicates change strategies and progress clearly to diverse audiences, including executive leadership and governance committees.
• Organizational Change Management Support :
• Collaborates with the Organizational Change Manager to strengthen citywide change management capabilities by contributing to the development of tools, templates, and methodologies.
• Assists in the design and facilitation of change management training, workshops, and coaching sessions to build organizational awareness and capacity.
• Participates in the advancement of a change management Center of Excellence by supporting knowledge sharing, developing case studies, and identifying best practices.
• Contributes lessons learned and insights from the ERP implementation to inform and refine enterprise-wide change approaches, tools, and frameworks.
• Supports internal consulting engagements as capacity allows, bringing change management perspective to non-ERP strategic initiatives.
• Performs other duties as assigned.

Requirements :