Developer Support Engineer

What We're Looking For :

At Statsig, we pride ourselves in providing technical support and advisory directly from the people who build the product - the same engineers, data scientist, and product managers who design and build the product also jump into our shared Slack channels with customers to help whenever there is a question or issue about using Statsig. Customers love us for it, and we are seeking a highly technical person to help us scale our support motion with the rapid growth on customer side, without compromising on the quality.

Key Responsibilities :

• Front-line technical ownership of technical questions - you are ultimately responsible for making sure incoming technical inquiries from our customers are resolved. This may include answering questions on your own, validating potential bug reports by attempting to reproduce, and / or triaging to the correct internal product teams for further help.
• You will equip yourself with enough product knowledge to be able to answer most questions from customers on using every part of the product, and keep up with product changes as the team ship new features over time.

Most questions are related to use of Statsig as an experimentation platform. You will build expertise in this domain.

Qualifications :

Nice-to-haves

Compensation :

Total compensation will be a mix of salary and equity with a base salary of $100k-$110k.