Overview
Hyundai Capital America (HCA) offers a wide range of financial products through Hyundai Motor Finance, Genesis Finance, and Kia Finance, including vehicle financing, leasing, subscription, and insurance solutions. We serve over 2 million consumers and businesses and strive to reimagine the customer and dealer experience with innovative products. HCA is an Equal Opportunity Employer committed to a diverse and inclusive culture and to supporting team members through skill development and career advancement.
We are a values-driven company dedicated to volunteering, philanthropy, and the empowerment of Employee Resource Groups, with a focus on leading financing freedom of movement.
What You Will Do
- Support the strategy, development, and continuous improvement of customer-facing digital solutions by managing the end-to-end lifecycle of digital channels (Chatbot, Web, or Mobile App).
- Be the voice of the customer throughout the development process, bridging business goals, user needs, and technical feasibility to deliver high-quality digital experiences that drive engagement and growth.
- Research potential solutions through industry benchmarking and internal stakeholder reviews.
- Align with digital teams to translate business objectives into technical execution and perform user acceptance testing to ensure criteria are met.
- Oversee product lifecycle from ideation to launch and iteration; prioritize features based on impact, feasibility, and user value.
- Develop business cases for customer-facing initiatives and enhancements; write user stories and manage the product backlog in collaboration with engineering, design, marketing, and sales teams.
- Monitor KPIs and data analytics, implement A / B testing, and drive continuous improvements while ensuring compliance with digital channel guidelines and legal standards.
- Facilitate stakeholder communication to maintain alignment and gather user feedback through surveys, interviews, and usability testing.
What You Will Bring
Minimum 5–7 years of progressive product management experience with a focus on digital channels (Web, Chatbot, Mobile Apps).Bachelor's degree in Business, Marketing, or a related field.Certification in Agile Product Management is a plus.Strong understanding of mobile platforms (iOS, Android) and related technologies.Proven experience with Agile methodologies and tools (e.g., JIRA).Excellent communication, leadership, and problem-solving skills.Proficiency in data analysis and UX principles; working knowledge of customer experience-facing digital marketing.Work Environment
Employees in this role are subject to extended periods of sitting, standing, and walking. Work is performed in a home and office environment.
Compensation & Location
Salary range : $82,400.00 – $127,600.00. Primary location : United States, California, Irvine. Job type : Regular, Full-time, Exempt. Posting date : Sep 15, 2025.
J-18808-Ljbffr