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Encore is hiring: Event Technical Lead, Audio Visual - Four Seasons Resort Maui
Encore is hiring: Event Technical Lead, Audio Visual - Four Seasons Resort MauiMediabistro • Kihei, HI, United States
Encore is hiring : Event Technical Lead, Audio Visual - Four Seasons Resort Maui

Encore is hiring : Event Technical Lead, Audio Visual - Four Seasons Resort Maui

Mediabistro • Kihei, HI, United States
30+ days ago
Job type
  • Full-time
Job description

Event Technical Lead, Audio Visual - Four Seasons Resort Maui Join to apply for the Event Technical Lead, Audio Visual - Four Seasons Resort Maui role at Encore

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

Troubleshoot technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and / or damage when in use.

Customer Service

Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel / client relationship.

Technical Ability

Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.

Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge

Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike.

Interacts with other staff and outside vendors for equipment.

Work with clients to finalize invoices.

As needed, work within Encore systems and applications

Job Qualifications

High school diploma required, Associate’s degree is preferred.

2-3+ years of customer service or hospitality experience is preferred.

2-3+ years of audio-visual experience is required.

A valid driver’s license is required for team members in positions that may operate Company vehicles.

Internal applicants must meet / complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.

External applicants must meet / validate and achieve / complete all training and certifications required for this position, within 60 days of start date.

Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Hospitality

Ownership

Demonstrates Self-Awareness

Ensures Accountability

Decision Quality

Manages Complexity

Collaborates

Physical Requirements

Sitting : 2-3 Hours

Standing : 4-5 Hours

Walking : 4-5 Hours

Stooping : 2-3 Hours

Crawling : 2-3 Hours

Kneeling : 2-3 Hours

Bending : 2-3 Hours

Reaching (above your head) : 2-3 Hours

Climbing : 0-1 Hours

Grasping : 4-5 Hours

Lifting Requirements

0 - 15 lbs : Continuously

16 - 50 lbs : Frequently

51 - 100 lbs : Occasionally

Over 100 lbs : Occasionally

Carrying Requirements

0 - 15 lbs : Continuously

16 - 50 lbs : Frequently

51 - 100 lbs : Occasionally

Over 100 lbs : Never

Auditory / Visual Requirements

Close Vision : Continuously

Distance Vision : Continuously

Color Vision : Frequently

Peripheral Vision : Occasionally

Depth Perception : Frequently

Hearing : Continuously

Pushing / Pulling Requirements

0 - 15 lbs : Continuously

16 - 50 lbs : Frequently

51 - 100 lbs : Frequently

Over 100 lbs : Never

Work Environment

Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Encore is committed to providing the best benefits options for our employees and families. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.

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