Sr. Clinic Practice Assistant

Mass General Brigham Administrative Support Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under general supervision, provides a broad level of administrative support to physicians and patients. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals.

Patient Care Responsibilities

• Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician as appropriate.
• Refers patients to appropriate hospital departments for registration, referral and financial services as needed.
• Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.
• Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and provide information.
• Arranges and / or provides information and visit support to patients and their families, such as distributing maps, information regarding procedures and interpreter services.
• Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.
• Completes all aspects of patient checks-in in a courteous manner. This includes updating computer systems with correct and complete information, obtaining referral information and payments and preparing billing materials. Coordinates with clinical staff to ensure smooth patient flow.
• Completes procedures to check-out patients as they exit exam rooms, including scheduling appointments and testing.
• Provides and coordinates office support to meet physician needs. This includes operating room schedules, maintaining files, dictation support, correspondence with physicians, patients and other offices or agencies.

Administrative Responsibilities

Surgical Scheduling

Qualifications

High School Diploma or GED required. Secretarial Certificate or college education preferred. Equivalent and additional secretarial / administrative experience may be considered in place of education.

Minimum of 3 to 5 years of secretarial experience. Experience in a healthcare setting helpful.

Skills / Abilities / Competencies Required

Additional Job Details (if applicable)

Onsite

Work Location : 273 Charles Street

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $18.99 - $27.17 / Hourly

Grade : 4

EEO Statement :

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.