Systems Admin / Desktop Support Engineer (up to 165k base + bonus)
Summary
A tech-focused hedge fund in NYC is looking to add multiple desktop support engineers to its growing systems support team.
This team is responsible for supporting the complete user environment, facing off with anyone from developers to business users.
This engineer will work in a dynamic role handling issues including networking, Virtualization, Windows, Linux, Windows Server, Exchange, automation, and cloud.
A successful engineer in this role will have a passion for technology in and out of a workplace environment, want to learn and grow in the tech community, and will need to have a customer service mindset as they are responsible for the user experience.
Responsibilities
- Act as a point of contact for Windows and Linux systems support and maintenance for all users
- Ensure delivery of new technologies deployed to end-users.
- Actively troubleshooting and resolving hardware, software, OS, and network-related issues
- Maintaining customer service standards
- Handling additional responsibilities based on skillsets
Requirements
- Bachelor’s degree (preferred to be in computer science, or tech-related field)
- Experience with facing off with users and customer service
- Understanding of Networking and systems technologies
- Experience in Windows (Active Directory, Exchange Server, Basic troubleshooting)
- Knowledge of, or experience with scripting including PowerShell, Python, VB, Bash etc.
- Knowledge of, or experience with Linux / Unix, Cloud
- Demonstrated passion for technology
NOT IN THE JOB DESCRIPTION :
The IT infrastructure department is deep into the build-out phase of a new engineering team focused on desktop development and integration for advanced user productivity and the cloud.
That new team has been pulling system admins from this L2 team thus the need to hire more Sys Admins.
The firm does an excellent job of mentoring junior talent in areas of demonstrated specialized interest (cloud, security, networking, SRE).
The VP will consider very strong recent graduates with at least 3 years of demonstrated School Lab experience or internships.
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