Service Advisor / Service Writer

Job Description

Job Description

Broward Motorsports is looking for a hungry, motivated person to fill the role of Service Writer.

We are a Multi Line Dealership Selling Yamaha, Polaris, BRP Can-Am and BRP Sea-Doo Motorcycles, ATV's, Dirt Bikes, Scooters, Side By Sides, Jet Skis and Boats.

Be part of an exciting Service Team, working with skilled Technicians in a high volume Service Department. If you are motivated, good with people and want to learn and grow in a Family style atmosphere, then contact us today. We are looking to add another Service Writer to our Team.

Job Duties :

• Assists Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction. Accepts customer vehicles, recognizes problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer.
• Recognize problems accurately, and clearly describe them on the repair order.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Assign jobs to technicians based on skill level and current resource utilization. Review work-in-progress to ensure quality and timeliness.
• Assist in the preparation of parts orders.
• Open & close all customer paid, warranty, and internal repair orders.
• Follow procedures for quick & efficient handling of service items, including tagging and proper storage of these items.
• Become familiar and efficient with all phases of the computer system required for service & parts management.
• Ask for clarification if there are any questions which need to be answered.
• Delivery of service, which includes quality checks, customer check-out and processing, follow-up phone calls to customers and problem-resolution.
• Notify customers ASAP of any changes, delays, or additional work needed. Avoid setting high customer expectation levels in situations where expectations are not likely to be met.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Obtain authorization from customers before performing any repairs, obtain signature when possible.
• Explain repair orders to customer upon delivery of vehicles and answer all questions and ensuring they are in a better condition in which they were received.
• Make certain work assignments are correct and complete.
• Provide superior customer service to both internal and external customers.
• Greet customers immediately, in a courteous and friendly manner.
• Handle telephone, email and text transactions quickly, and courteously.

Requirements :

EXPERIENCE IS PREFERRED

WE FULLY TRAIN

NO COLLEGE DEGREE REQUIRED

Full Benefits Package :