Phlebotomist II

Position Overview

We are seeking a skilled and professional Patient Services Representative II (PSR II) to join our healthcare team. The PSR II represents the face of the organization, providing high-quality patient care and expert specimen collection. This role is responsible for performing phlebotomy procedures, preparing specimens for laboratory testing, and ensuring accuracy, safety, and confidentiality in all processes. The PSR II serves as a trusted professional to patients, creating a welcoming and reassuring environment while maintaining strict adherence to company standards, safety protocols, and regulatory requirements. Successful applicants may be assigned to a doctor's office, patient service center, or other collection sites as business needs dictate.

Job Responsibilities

Perform daily specimen collection and processing activities accurately, efficiently, and on schedule under the supervision of the area supervisor

Collect quality blood samples from patients, including pediatric, geriatric, and capillary specimens, following proper protocols and safety standards

Verify patient identification, demographics, and specimen labeling to ensure complete accuracy and compliance

Obtain patient signatures and initials post-collection to confirm labeling verification and sample integrity

Maintain complete and accurate documentation for all collections and related activities

Ensure a safe, clean, and professional environment through adherence to all safety and infection control standards

Demonstrate superior customer service by establishing trust, explaining procedures clearly, and ensuring patient comfort

Support multiple collection sites as needed, traveling between locations with minimal notice

Maintain compliance with all company policies, including dress code, attendance, and safety regulations

Exhibit strong organizational skills and the ability to manage multiple priorities in a fast-paced setting

Promote a positive and professional image of the organization to patients, clients, colleagues, and the general public

Participate in training and continuous improvement activities as directed

Job Requirements

Ability to deliver high-quality, error-free work in a fast-paced environment

Strong phlebotomy skills, including pediatric, geriatric, and capillary collection experience

Ability to work independently with minimal supervision while maintaining accuracy and efficiency

Reliable transportation, valid driver's license, and a clean driving record (if applicable)

Flexibility to travel and work across multiple locations with short notice

Availability to work variable hours, including weekends, holidays, on-call shifts, and overtime as needed

Excellent communication skills with a strong customer focus and professional demeanor

Ability to make sound decisions based on established procedures and exercise good judgment

Proficient in data entry, electronic recordkeeping, and keyboarding systems

Commitment to confidentiality, safety, and compliance with all company policies

Education

High school diploma or equivalent required

Medical assistant or paramedic training preferred

Phlebotomy certification preferred (required in California, Nevada, and Washington)

Work Experience

Minimum of 3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections

At least 2 years of experience in a patient service center or similar clinical setting preferred

Customer service experience in a healthcare, retail, or service environment preferred

Keyboarding and data entry experience required

Additional Job Details

Training locations may vary based on trainer availability

Must maintain strict confidentiality and compliance with all privacy, safety, and health protocols

Reliable attendance, punctuality, and professionalism are essential to success in this role