OEM Sales Coordinator I

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture.

Purpose of the Position

The OEM Sales Coordinator I is responsible for providing full administrative and sales support to Thorlabs’ OEM customer base. The position plays a critical role as part of a team selling structure, working closely with Manufacturing, Sales Teams, and Project Managers, and Engineers, to effectively represent Thorlabs’ capabilities while ensuring a low-friction customer experience.

Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations.

The hours for this position are 11 : 30a.m. - 8 : 00p.m. Monday - Friday

Essential Job Functions include the following, but are not limited to :

• Prepare quotations, process sales orders, handle invoicing issues, and answer queries from our OEM customers.
• Ensure organized management of customer open quotes, orders, and planned shipments, working closely with our Order Fulfilment Team, Business Units, and distribution center to deliver goods on time.
• Manage OEM Customer quote and order management needs effectively and maintain an understanding of purchase contract types available to OEM Customers.
• Work with internal teams to ensure customer order fulfillment is on time and to the customer expectations.
• Mange key relationships with Thorlabs OEM customers to support their sales and purchasing needs.
• Execute various administrative tasks related to supporting the operations and sales department, including reports, customer management using a variety of software tools including Microsoft Dynamic ERP System, CRM, MS Office programs to include but not limited to Excel, Word, and Power Point.

In addition to the essential functions and duties listed above, all positions are also responsible for :

The Company retains the right to change or assign other duties to this position. Physical Activities : This is largely a sedentary role; however, this may require the ability to lift, bend or stand as necessary.

Requirements

Qualifications

Experience :

Education :

Specialized Knowledge and Skills :

Hourly rate for this position is $22.00

Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identify or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law

Benefits

Thorlabs offers a complete benefits package that includes medical, dental and vision insurance, company paid life insurance, a generous PTO package, a 401(k) plan, and tuition reimbursement just to name a few.