Senior Systems Analyst

A company is looking for a Sr Systems Analyst - Customer Success.

Key Responsibilities

Manage and enhance the Customer Success technology ecosystem, focusing on Gainsight and collaborating with other systems

Design business rules for customer engagement and maintain integrations and data flows

Apply Agile practices to manage workload, track progress, and ensure data quality and governance

Required Qualifications

4+ years of experience administering Gainsight or similar Customer Success platforms

Proven experience in Customer Success or Post-Sales operations within a SaaS environment

Experience in Agile or sprint-based environments, utilizing tools like JIRA

Experience with data integrations and automation tools such as Workato or Zapier

Strong organizational skills and ability to balance tactical execution with long-term system thinking