Public Service Aide - (INTERNAL POLICE CANDIDATES ONLY)

Paraprofessional Position

This is a paraprofessional position designed to relieve law enforcement personnel from non-police, non-hazardous service calls and duties. Employees in this classification are responsible for assisting with law enforcement-related complaints which do not require arrest powers, but do involve traffic duties and responsibilities for the accurate, rapid and effective evaluation of, and response to, telephone calls for information and police assistance. Work is performed in accordance with prescribed law enforcement procedures and departmental regulations; however, incumbents exercise some independent judgement in the absence of immediate supervision in reacting to emergency situations. Supervision is received from a superior who establishes work schedules and reviews work through personnel observation and written reports for efficiency and effectiveness.

An employee in this classification will be selected for a primary assignment that will include one of the following : staffing the reception desk at the main Public Safety Complex or department substations; field assignment responding to and handling of calls for service, completing reports in the telephone reporting unit; providing traffic control at the Broward County Arena complex; working within the Support Services Unit or other administrative or specialized assignments that may be required or become available. An employee may be required to change from one primary assignment to another one on either a temporary or permanent basis. Daily supervision will depend on the employee's primary assignment.

Illustrative tasks include : reception desk staffing assignment, field assignment, telephone reporting unit, special event control, and support services unit.

Education : Graduation from an accredited high school, vocational school or G.E.D. equivalency diploma. Proof of the highest level of education must be submitted as an attachment with application.

Experience and Training : One (1) year of full-time paid experience in a position dealing with the public. Specialized technical education and training in related field may substitute for experience requirement. Must have passed C.J.B.A.T. Test results valid within four (4) years of application submittal. In accordance with HB 3, effective July 1, 2022 Veterans and applicants with an associate degree or higher are exempted from taking the basic skills test (CJBAT) as a prerequisite to entering a law enforcement officer basic recruit training program.

Proficiency with Word and Excel preferred. Must have the ability to work various shifts. Applicants cannot be convicted of any felony or misdemeanor involving moral turpitude. Must be a current City of Sunrise Employee.

Required documents must be attached as a complete .pdf file (MAX FILE SIZE - 10MB) and submitted with your application. The following documents MUST be attached : Sunrise Police Department Background Questionnaire, Social Security Card, Driver's License, FLHSMV Complete Driver License History, High School Diploma or GED Certificate, College Diploma and Transcripts (if applicable), CJBAT Test results, Military DD214 (if applicable), Supporting Documents : Training certificates, awards, letters of recommendation and any other licenses held.

Necessary special qualifications depending on assignment include : possession of a valid Florida driver's license with an acceptable driving record, skills necessary in operating a forklift vehicle in a safe and effective manner, maintenance certification from the National Safety Council which meets OSHA and ANSI standards, certification as a 911 public safety tele-communicator, specialized certification / education and additional governmental work experience, successful completion of an eight (8) hour training course in traffic control and direction, and ability to successfully complete the Police Service Aide Academy.

Physical requirements include : sufficient strength and agility to permit lifting, moving materials and other stock or equipment; kneeling, bending, reaching and climbing steps or ladders. Sitting or standing for prolonged period of time required. Must have the ability to operate a City issued motor vehicle and / or forklift.

Work environment includes : various environments depending on assignment including standard office setting, warehouse, and police station and in the field at various public locations within the City. Shifts and work hours may vary and may include evenings, weekends and holidays. Some assignments may require exposure to adverse conditions.

Sensory requirements include : the ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Requires ability to adapt to frequent changes in workload and to adjust priorities quickly as circumstances dictate while completing tasks within established time frames. It also requires interaction with employees from all City departments / divisions and the public.

Knowledge, skills and abilities include : knowledge of the geography of a large controlled-access facility and the surrounding area; knowledge of procedures and actions required in a fire emergency; knowledge of the operating characteristics of various radio communications devices; knowledge of the proper legal functions of governmental agencies sufficient to answer or redirect citizen inquiries; knowledge of departmental regulations pertaining to complaints; knowledge of the roadways and political boundaries of the local area; knowledge of first aid principles and skill in their application; ability to react quickly and calmly in emergencies; ability to deal effectively and equitably with people under various circumstances; ability to prepare accurate written reports of activities and investigations; ability to communicate verbally in a clear manner and to communicate effectively with the general public by telephone using good diction skills and a clear speaking voice; ability to cope with a wide range of interpersonal situations and remain calm and focused; ability to meet specific physical requirements as established for specific assignments; ability to obtain relevant and complete factual information relative to the situation or call; ability to complete a variety of records and forms rapidly and accurately; ability to understand and follow moderately complex verbal and written instructions; ability to establish and maintain effective working relationships with management, city officials, supervisors, fellow employees, vendors, the general public and other outside organizations; ability to work independently and to complete various tasks or activities assigned; ability to enforce rules and regulations with firmness, tact and impartiality; ability to operate a motor vehicle, communications equipment, alarm systems, mini-computer systems and other security and safety equipment; ability to express ideas clearly and concisely, both verbally and in writing; ability to work within a warehouse environment; ability to count incoming stock, reconciles invoices, shelve and store supplies and materials; ability to issue and receipt materials for supply and inventory purposes; ability to develop and implement a computerized inventory control system for a large variety of supply items and equipment; skill in the safe operation of a motor vehicle; ability to establish and maintain professional working relationships with City officials, general employees, industry professionals, and the general public; ability to communicate effectively and persuasively, both verbally and in writing to individuals as well as groups; ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions; ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new or unprecedented nature.