General Manager
Commit to inspiring the team, helping customers succeed, and growing our business with integrity. A professional level sales and management role supporting both sides of the business with a minimum of 50‑55 hours per week. The average schedule is 5‑6 days a week, 11‑hour shifts with rotating nights and weekends, and an hour for lunch. Additional hours may be required based on staffing, store conditions, sales targets, and other business demands.
Primary Responsibilities
- Achieve overall store sales goals and service objectives
- Manage and grow Professional Customer relationships / sales, including building and holding the team accountable to execute customer action plans
- Selection, hiring, development, performance mgmt., coaching, scheduling, and engagement of store team members
- Ensure execution of all inventory and operational standards
- Coach all team members to deliver on customer expectations (DIY and Professional)
- Manager on duty responsibilities (touch base / coaching, floor / phone mgmt., task assignment and completion, safety, open / close duties)
- Lead change management
- Embrace diversity and foster a respectful environment for both customers and team members
Secondary Responsibilities
Provide DIY service including battery installation, testing, wiper install, etc.Assist district / region in other functions upon requestSuccess Factors
Friendly communicationAbility to locate and stock partsSafety knowledge and skillsAbility to become ASE P2 certified or ASE ready equivalentExecute and train project and product quality recommendationsAdvanced parts lookup and sourcingExecute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY servicesExecute and train inventory systems and store equipmentExecute and train POS and parts lookup systemsReview and analyze P&L statementRecruit, select, hire and develop quality team membersBuild and grow relationships with professional customersEssential Job Skills
Working knowledge of automotive systems preferredSpeak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper managementUse Microsoft software effectively (Word, Excel required; PowerPoint preferred)Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percentReview and analyze business reports such as profit and loss statement (P&L)Hold others accountable, inspect work quality and give inspiring feedbackAbility to work a variety of days, evenings and weekends as neededPrior Experience
2‑3 years managing 10‑20 team members in a fast‑paced, highly dynamic retail environmentProven financial and business acumen with successful profitability managementEducation, Certificates, Licenses, Registrations
High school diploma or GED; Bachelor’s degree in business or related field preferred.
Must have a valid driver’s license.
ASE Certification Preferred, But Not Required
Physical Demands
Predominantly walking or standing. Must be able to talk, hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. Often lift or move up to 50 pounds and occasionally up to 100 pounds. Specific vision abilities : close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Work Environment
Mostly inside but occasionally outside with exposure to weather. Exposure to moving mechanical parts, high or precarious places, chemicals, electrical shock, explosives, vibration, moderate noise.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Seniority Level
Mid‑Senior levelEmployment Type
Full‑timeJob Function
Sales and Business DevelopmentMotor Vehicle Manufacturing and Retail#J-18808-Ljbffr