Emergency Communications Engineer

We are looking for an experienced Sr Engineer to work as part of the Public Safety and Emergency Management division of New York City. The Engineer will be responsible for providing support and engineering oversight for the communication services and technologies that make up the NYC 911 and emergency response services for the residents and visitors of New York City.

SCOPE OF SERVICES :

• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
• Configure and test Emergency Communications network infrastructure.
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers.
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
• Technical support and oversight for vendor managed ESInet services and systems.
• Technical support for Public Safety Unified Communications systems and services.
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support and oversight.
• Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
• Perform data and performance analysis associated with communications services.

MANDATORY SKILLS / EXPERIENCE

DESIRABLE SKILLS / EXPERIENCE :