Inside Sales and Customer Service

Job Description

Job Description

Located in Framingham, MA

Inside Sales & Customer Service Representative

📍 Framingham, MA | 🕓 Full-Time M-F (On Site) | 💰 $70,000-$77,000 / year

Our client, a growing distributor of gourmet and specialty foods, is seeking an Inside Sales & Customer Service Representative to support customer relationships, sales growth, and day-to-day order management. This position plays a key role in ensuring exceptional service and maintaining strong client partnerships across New England.

Key Responsibilities

• Make daily outbound calls to existing customers (10-40 per day) to process and upsell orders
• Enter and confirm orders, resolve issues, and coordinate with warehouse and purchasing teams
• Support the outside sales team with follow-ups, sample coordination, and marketing materials
• Maintain accurate sales records and reports using QuickBooks and Excel; update marketing materials as needed.
• Assist with trade shows, new product rollouts, and supplier communications

Qualifications & Experience

#3368OS

Express Office : Waltham-Framingham

326 Washington Street Annex

Second Floor

Wellesley Hills, MA 02481