Customer Service Inside Sales

Job Description

Job Description

Eastern Industrial Automation is a well-established International Industrial Distributor of Mechanical, Automation, Pneumatic, Hydraulic products offering a broad offering of Engineering Services and System design solutions.

We are currently seeking a Customer Service / Inside Sales Representative in Waltham, MA with strong customer service skills and the desire to be part of and collaborate with a hard-working team.

Salary Range $65,000 - $75,000 based on experience plus uncapped commission potential after 90 days of employment.

ESSENTIAL FUNCTIONS - The following list of essential job functions is not exhaustive and may be supplemented as necessary based on business needs.

• Interact with customer via phone, email and in person; respond and provide solutions to customers promptly.
• Provide customer support to include quotations, technical research, literature requests, manufacturer interaction, proposals, and contacting suppliers for information.
• Track and escalate back orders and customer requirements to maximize fill rates and exceed customer expectations.
• Provide technical feedback to meet customer requirements.
• Collaborate with a large team of staff engineers to assist with project solutions to meet customer needs.
• Interact with manufacturing partners and cultivate and sustain positive, professional relationships.
• Visit customers when needed, including delivering needed supplies.
• Be a collaborative team player by assisting with warehouse duties (receiving, stocking, packing, shipping, product delivery, etc.) when needed.

SPECIFIC EDUCATION, JOB KNOWLEDGE, SKILL AND ABILITY

https : / / www.easternia.com /

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