Member Onboarding Specialist

A company is looking for a Member Onboarding Specialist who will ensure a seamless transition for members using their platform.

Key Responsibilities

Create a positive first impression by gathering necessary information for member onboarding

Manage member inquiries through calls, emails, or chats within established turnaround times

Document all communication and hand off members to the Member Care Services team after onboarding

Required Qualifications

Strong people skills and ability to build relationships with stakeholders

Understanding of Worker's Compensation Claims Process and related terminology

Exceptional time management skills

Ability to work independently and as part of a team

Multi-lingual with fluency in a language other than English preferred