Patient Access Services Representative

Patient Access Services Representative

Position Summary :

Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative plays a vital role in ensuring a positive patient experience. This position is responsible for registering inpatients, outpatients, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information.

The representative will also handle cashiering responsibilities, including collecting co-pays in the Emergency Department, estimated service costs in outpatient areas, and payments on existing accounts. Additionally, this role involves answering patient inquiries related to cost estimates and balances, offering payment options, and assisting with financial clearance when necessary.

Delivering excellent customer service and adhering to PH Standards of Behavior are essential aspects of this role.

Education Requirements :

• High school diploma or GED required.
• Coursework or knowledge in Medical Terminology is preferred.

Licensure / Certification :

Experience :

Additional Qualifications :

Must attend a mandatory 5-week Patient Access Services training program.

Key Competencies :

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