Front Desk Coordinator - Lakeside Spa & Fitness (Part Time)

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Who We Are : Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

What We're Looking For : We are seeking a personable and professional Front Desk Coordinator to be the first point of contact for our guests. This role requires a warm, welcoming demeanor and a high standard of customer service, ensuring that each guest's experience is exceptional from arrival to departure. The ideal candidate will have experience in a luxury spa, hospitality, or fitness environment and be committed to creating a memorable, personalized experience for each visitor. As part of a dedicated wellness team, you will contribute to a tranquil environment where guests can rejuvenate and unwind.

Who You Are :

A relationship builder with a passion for wellness and a commitment to creating exceptional experiences for our guests.

What You'll Be Doing :

Manage bookings for spa treatments, fitness classes, personal training sessions, and tennis and pickleball sessions maximizing efficiency and ensuring smooth operations.

Maintain comprehensive knowledge of all spa and fitness offerings, including treatments, products, memberships, and resort amenities, and be able to effectively communicate these to guests.

Assist in creating personalized wellness journeys for guests, collaborating with the spa team to recommend complementary treatments.

Facilitate a seamless check-in and check-out process, handling guest inquiries, processing payments, and ensuring all required forms and waivers are completed.

Proactively suggest additional treatments, services, or products that may enhance the guest's experience.

Liaise with spa therapists, fitness instructors, and other departments to ensure smooth scheduling.

Relay guest requests promptly and accurately.

Manage and enroll guests in memberships.

Ensure the fitness center and all equipment are impeccably maintained, safe, and aligned with our luxury standards, including managing inventory of fitness supplies.

Maintain a clean, safe, and hygienic work environment that reflects the high standards of a luxury spa & fitness center.

Maintain the highest standards of professionalism, courtesy, and service, ensuring a warm and welcoming atmosphere.

Adhere to the resort's service protocols, ensuring confidentiality and respect for guest privacy at all times.

Ensure the safety and well-being of all guests.

Assist with wellness workshops, special events, and promotional activities as needed.

Your Experience Includes :

Previous experience in a front desk, receptionist, or customer service role, preferably in a luxury spa, resort, or fitness environment.

Exceptional interpersonal and communication skills with a professional appearance and demeanor.

Strong organizational abilities and impeccable attention to detail.

Able to manage multiple tasks and reservations.

Ability to create a positive and inclusive environment for all guests.

Proficient in basic computer systems and booking software; experience with spa or hospitality software is a plus.

Passion for wellness, fitness, and luxury service; knowledge of spa treatments and fitness programs is desirable.

Fluent in English (additional languages are an advantage).

Ability to work flexible hours, including weekends and holidays.

Experience with Book4Time software preferred.

CPR and First Aid certification is preferred.

What We Offer :

Competitive health & wellness benefits, 401(K) & company match

Paid Sick Days, Vacation, and Holidays

Training & Development opportunities, career growth

Tuition Reimbursement

Employee Hotel Rates

Other discounts and more

Reports to : Spa Manager

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.