Retail Supervisor

Sodexo Live is recruiting for Retail Supervisor at Museum of Science and Industry.

The Museum of Science and Industry, Chicago-one of the largest science museums in the world-is home to more than 400,000 square feet of hands-on exhibits designed to spark scientific inquiry and creativity.

Position Purpose :

The Retail Supervisor is responsible for ensuring that guests receive an exceptional level of service within Sodexo Live!'s retail merchandise outlets by supervising merchandise staff at all points of sale and by assisting with merchandise-related needs within designated retail sales outlets. Assigned work areas may include permanent stands or mobile stands or kiosks, typically within a sporting venue, as well as in-venue retail stores and / or stand alone retail stores.

This individual will support Sodexo Live!'s goal to be #1 in Event Hospitality through the performance of a variety of activities geared toward the generation of retail sales, creating a consistently positive service experience, and creating an energized and positive work environment.

Section 3 : Responsibilities, Supporting Actions, and End-Results

Major Responsibility : Support specialty retail staff in providing outstanding service to all retail sales

customers.

Supporting Actions :

• Perform duties according to Sodexo Live! procedure for opening and closing merchandise locations at start and close of business.
• Assist in the selection and training of staff.
• Observe, model and coach staff on all sales, guest service and operational standards.
• When guests are encountered, greet them immediately upon their entry of retail locations; Display alert posture, smile, make direct eye contact and offer a sincere verbal greeting.
• Offer assistance to guests in locating specific desired merchandise; Proactively inquire if they are in search of a particular item.
• Be fully knowledgeable of merchandise inventory and available styles, colors, sizes and options for each item; Assist in educating staff regarding product knowledge and serve as an information resource for any questions they may have.
• Monitor and encourage staff's use of suggestive selling techniques by recommending specific items, ie : "This is our best seller," or "This is my personal favorite."
• Monitor and encourage staff usage of up-selling techniques by recommending additional items that complement items already being purchased.
• Continually observe surroundings and monitor guests in retail areas to ensure they are properly attended to by retail staff, even when 'just browsing'; Immediately alert Security of any suspicious activity.
• Intervene in instances of guest dissatisfaction. Work diligently to resolve issues and address their concerns so that no guest leaves unhappy.
• Maintain positive, on-going communication with Specialty Retail Manager; Relate information regarding guest complaints and / or feedback as well as any issues regarding inventory, equipment or facilities; Make proactive suggestions for improving the customer experience in retail outlets. End Results : Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved.

Major Responsibility :

Ensure that policies and procedures for processing customer sales transactions

are adhered to. Ensure that work areas are maintained.

Supporting Actions :

efficiently process guest purchases.

End Results :

Retail areas are neat, clean and fully stocked; Sales are maximized.

Decisions free to make and decisions that depend on positions advice :

Decisions free to make :

Decisions that depend on positions advice :

The Specialty Retail Supervisor will perform supervisory, sales and service duties within retail outlets

within a given business unit. Assigned work areas may vary. Receives a significant level of supervision with instructions given for routine work and detailed instructions given for new lines of work or special assignments. Has minimal latitude for independent decision making.

Job Qualifications / Skills

Required :

tasks.

Other Requirements :

and other employees. Must be able to work in extremes of cold to heat.

Must be able to meet the following requirements with reasonable accommodation :

uninvolved written or oral instructions.

moderate).

Required Behavioral Attributes :

Knowledge, Skills and Abilities :

Must complete established core, compliance and elective training requirements for Supervisory level staff.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

All staff members must pass and maintain a 10 year federally mandated background check.

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