Revenue Operations Manager

Revenue Operations Manager

Location : Raleigh, NC (Hybrid; 23 days in office), with secondary consideration for East Coast candidates.

Vic.ai is seeking a systems-savvy, analytical, and execution-focused Revenue Operations Manager to help power the engine behind our growth.This role owns the processes, systems, data, and insights that drive predictable revenue and operations across Sales, SDR, Customer Success, Marketing, and Finance.

You will support the full revenue lifecyclefrom inbound lead flow to pipeline management, quoting, bookings, and forecastingand serve as a key operational partner to Sales Leadership and our broader GTM team. This is a high-impact role for someone who loves building structure, improving efficiency, and using data to drive decisions.

Key Responsibilities

Systems, Tools & Data Infrastructure

Own Salesforce, Gong, Outreach, ZoomInfo, LinkedIn Sales Navigator and related GTM systems to ensure clean, reliable data and operational uptime.

Configure workflows, automations, and integrations that streamline lead flow, forecasting, and bookings visibility.

Maintain accurate, structured data across systems to support reporting, analytics, and forecasting accuracy.

Evaluate and optimize new AI tools to enhance scalability and system efficiency

Pipeline Management, Forecasting & Insights

Build and optimize dashboards for pipeline health, conversion rates, activity metrics, and forecast accuracy.

Partner with Sales Leadership to improve forecast predictability and pipeline hygiene.

Deliver actionable insights that accelerate pipeline creation, improve stage progression, and increase win rates.

Support GTM capacity planning, quota modeling, and territory design.

Cross-Functional GTM Support

Align with Marketing on lead flow, funnel conversion, attribution, and lead quality, including managing and optimizing lead routing from HubSpot to Salesforce.

Support SDR operations including routing, SLA adherence, and sequence performance tracking.

Partner with Customer Success to improve visibility into expansion and renewal opportunities.

Collaborate with Finance on forecasts, bookings, and shared data definitions.

Process Optimization & GTM Enablement

Document and standardize revenue processes to drive operational consistency across GTM teams.

Identify system gaps, workflow bottlenecks, and data issuesand implement scalable solutions.

Translate business requirements into clear system configurations and best practices.

Serve as a subject-matter expert on revenue systems, process architecture, and GTM analytics.

Deal Desk & Bookings Operations

Act as the deal desk partner for Sales : support Order Form review, pricing approvals, and contract accuracy.

Ensure bookings and deal data are captured consistently in Salesforce and align with Finances policies and definitions.

Partner with Finance for ARR / ACV tracking and bookings reporting.

Continuously improve sales processes from lead ? opportunity ? quote ? closed / won ? bookings.

Qualifications

35+ years in Revenue Operations, Sales Operations within B2B SaaS.

Salesforce power user with hands-on experience building and maintaining Flows, Validation Rules, Process Builder automations, and integrations across GTM systems.

Experience managing other GTM systems (e.g., Outreach, Gong, ZoomInfo, HubSpot, N8N, etc.)

Strong analytical and problem-solving skills with a passion for clean data and process improvement.

Excellent communicator and collaborator across cross-functional teams.

What youll get in return :

Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. At Vic.ai , we value humility and authenticity and we encourage our employees to bring their original, best selves to work.

As a team member, you will receive :

Competitive salary and stock options

401K with an employer match

Health / vision / dental (including 2 health insurance coverage options that are 100% free for the employee AND family)

Monthly Wellness stipend

NY CitiBike membership

Generous maternity and paternity leave

The opportunity to work remotely, including a stipend for your home workstation setup

Virtual team-building events & awesome swag

People-focused culture

Generous vacation time, family and travel-friendly environment

Work alongside an enthusiastic, collegial, and driven team in a highly meritocratic environment

Check out all the fun we are having @vicdotai on our Instagram page. Also, dont forget to follow us on LinkedIn to stay up to date on our AI technology and new career opportunities.

The base annual salary range for this position is specific to the United States and ranges from $135,000 to $155,000. The actual annual salary paid for this position will be based on several factors, including but not limited to : internal equity, skills, prior experiences, work location, training, company needs, and current market demands. The annual salary range for this position is subject to change and may be adjusted in the future. This position may also be eligible for salary increases, bonuses, equity awards, and benefits.