Customer Service Representative

Job Description

Job Description

Customer Service Representative (Contact Center)

Location : Washington State (Remote or On-Site in WA)

Employment Type : Temp-to-Hire

Background Check Required

Important : This role is open only to current Washington State residents. You may work remotely or in-office within WA.

About the Role

We are seeking dedicated Customer Service Representatives to join a growing contact center team. This is not a sales role—you’ll be helping customers by answering questions, resolving issues, and providing excellent support across phone, email, and chat.

Email and chat support experience is required. If you have strong written communication skills and enjoy helping customers through digital channels, this role is a great fit.

What You’ll Do

Answer inbound customer inquiries via phone, email, and chat

Make outbound calls to verify or clarify information as needed

Provide accurate and professional responses across all communication channels

Perform data entry (minimum 8,000 KPH alphanumeric)

Manage an average of 30–40 calls per day, each lasting 5–15 minutes

Gain product knowledge to confidently assist customers

Support other duties as assigned

Training & Support

1 : 1 training with an experienced trainer

Shadowing before taking calls

Not on phones for the first 4–6 weeks

Qualifications

Required : Experience with email and chat support

Strong customer service background — must genuinely enjoy helping others

Clear, professional written and verbal communication

Ability to multitask while speaking with customers and navigating systems

Positive attitude and eagerness to learn

Prior data entry experience a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here :

https : / / www.eeoc.gov / sites / default / files / 2023 -06 / 22- 088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here :

https : / / www.dol.gov / sites / dolgov / files / ofccp / pdf / pay - transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https : / / e- verify.uscis.gov / web / media / resourcesContents / E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1030

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.