Manager Comms & Transfer Center

Manager Comms & Transfer Center

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $35.85 - $55.68 / hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Provides oversight and leadership in collaboration with Director (employee development, quality and process improvement, scheduling, HRO accountability, protocol development, and other tasks) in the Communications and Transfer Center

Maintains databases and provides reporting for Ambulatory, regulatory agencies, and hospital leaders

Provides direct supervision of Transfer Coordinators and Communication Specialists to ensure adherence to all policies and procedures

Facilitates goals and provides leadership role in day-to-day operations

Maintains competencies in Transfer and Communications Center roles and assists with staffing

Builds and maintains positive working relationships with IT, Unified Communications teams, and other stakeholders to ensure all technical equipment has timely support, redundancy, and call storage for risk / legal management

Works to improve the provider experience in the referral, transfer, and transport request process

Facilitates positive working relationships between the elements of the Transfer and Communications Center

Identifies opportunities for shared resources, joint training, and collaboration

Identifies software to improve efficiencies and streamline operations

In addition to bringing humankindness to the workplace each day, qualified candidates will need the following :

• High School Diploma / G.E.D
• Bachelor Degree or equivalent experience may be considered
• 3 years dispatch or call center or related experience
• 3 years supervisor or management experience
• Executive presence to work directly with executives, boards, physicians, senior leadership, and other providers and managers.
• Knowledge of medical terminology or healthcare industry

Physical Requirements : Sedentary work - prolonged periods of sitting and exert up to 10 lbs. force occasionally.

CommonSpirit Mountain Region's Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics and people including marketing, human resources, employee benefits, finance, billing, talent acquisition / development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a remote work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https : / / www.commonspirit.careers / benefits .

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.