Customer Service Representative - Call Center
Job Description
Job Description
Hiring 2 Call Center Representatives Irvine, CA! Hybrid Schedule
Gain Experience in the Electronics Industry!
Hours : 8 : 45AM - 5 : 30PM
$20.00 - $22.00 per hour
Responsibilities :
- Handle large volume of calls, chats and emails along with order processing and order management with quality while maintaining the company's values to keep same-day turnaround.
- Build positive relationships by identifying customer needs, researching issues, resolving customer concerns and providing solutions with urgency, empathy and a customer-centric attitude.
- Maintain customer satisfaction and loyalty during difficult customer interactions by leveraging outstanding conflict resolution skills thus resulting in an excellent customer experience.
- Communicate and collaborate cross-departmentally to ensure you are providing accurate, up-to-date information both internally and to our customers.
- Collaborate in compiling information critical to continually improving upon our customers' experience and driving company strategy.
- Recommend improvements for systems and processes to boost organizational efficiency.
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
Qualifications :
- 1-2 years minimum in a high paced customer facing sales or service environment.
- Call center experience
- Experience interacting between multiple brands and multiple internal systems (i.e., ERP's) preferred.
- College degree highly preferred
- Technology related B2B experience preferred.
Interested? Please apply directly to this posting OR send your resume
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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