Skills Required :
- Years of Experience Required : - overall years of experience in the field.
- Degrees or certifications required : Degree is not required to be eligible for this role. However a public certification is a strong nice to have.
- Disqualifiers : Candidates with mismatched skillsets will not be eligible for the role.
- Best vs. Average : The ideal resume would contain Demonstrated experience in one or more of these areas :
- Dynamics CE Modules : In-depth understanding of Dynamics CE modules such as Sales, Marketing, Customer Service, Field Service, and their functionalities.
- Proven with Public Certifications
- Configuration and Customization : Ability to configure and customize Dynamics CE entities, forms, views, workflows, business rules, and processes to meet specific business requirements.
- Data Management : Proficiency in managing customer data, data migration, data cleansing, and ensuring data integrity within Dynamics CE using tools like Data Import Wizard and Data Loader.
- Business Process Automation : Expertise in automating business processes using workflows, business rules, flows, and automation tools available within Dynamics CE.
- Security and Access Control : Implementing security measures, defining user roles, permissions, and ensuring data security compliance within Dynamics CE.
- Customer Journey Management : Understanding and configuring customer journeys, marketing automation, and lead nurturing processes within Dynamics CE Marketing.
- Service Management : Proficiency in managing customer support processes, cases, service agreements, entitlements, and knowledge base within Dynamics CE Customer Service.
- Sales Process Optimization : Skills in optimizing sales processes, managing leads, opportunities, quotes, orders, and forecasting within Dynamics CE Sales.
- Power Apps (Model Driven App) understanding
Responsibilities :
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
- May install software or perform hardware testing remotely
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Top Hard Skills Required :
- Minimum + years experience with CRM systems like Dynamics, Sales Force, PeopleSoft, Oracle Cloud.
- Minimum + years experience with excellent Communication Skills : verbal, listening and written.
- Minimum + years experience with research, Problem Solving, Critical Thinking and Troubleshooting Skills - Thinking logically and demonstrating use of available resources.
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