Help Desk Technician

A company is looking for a Help Desk Technician - Hybrid. Key Responsibilities Provide technical assistance with workstation and server hardware / software for clientele Resolve issues for clients via phone or remote support Track customer issues and resolutions, escalating tickets to the appropriate level of support Required Qualifications Previous experience in IT (minimum of 2 years) Experience troubleshooting Windows operating systems and Windows Server Familiarity with OS Virtualization and MS Exchange troubleshooting Experience with DNS, DHCP, LAN, WLAN, and WIFI Prior exposure to Client / Server Anti-Virus solutions preferred