General Manager

Job Description

Job Description

General Manager :

Job Purpose :   To manage a hotel’s operation and maintain established cost and quality standards in order to ensure superior service and maximize profits.

Job Responsibilities :

• Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
• Implement and maintain local and national sales / marketing programs.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage / benefit administration and compliance with established labor regulations.
• Establish and maintain applicable preventative maintenance programs to protect the physical assets of the hotel.
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
• Implement / maintain two-way communication systems that cross departmental lines to reach all employees.
• Develop new programs which result in an increased level of guest satisfaction and operational excellence.
• Manage in compliance with established company policies and procedures and local, state, and federal laws and regulations.
• Reward employees who meet or exceed guest expectations.
• Other duties as assigned.

Job Skills :

Job Qualifications : Experience

Minimum 2 years experience as an AGM. 3 years hotel operations experience in a supervisory capacity.  2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Licenses / Certifications

Possess a valid driver's license and be able to drive to customer appointments.