Front Administration

Job Description

Job Description

Job Description :

Job Title : Front Desk Administration

Travel Required : Yes, regional travel as needed

Position Type : Full Time

Job Description : To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office's setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.

Role and Responsibilities

Administrative

• Greets all patients in a professional, friendly manner
• Answers phones within a maximum of 3 rings; schedule appointments
• Verifies and scans insurance cards and driver's license
• Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion
• Reviews patient benefits and eligibility at check-in and check-out
• Enters accurate patient demographic and financial information
• Runs insurance eligibility to ensure active and if a referral / auth is needed
• Obtains referrals / authorizations if required by insurance prior to the patient being seen
• Collects appropriate payments and balances owed by patients
• Enters charges and payments into billing system
• Scans encounters / clinical / op -notes into the system
• Schedules follow up appointments
• Works no show, cancellation and recall reports
• Ensures full utilization of the Provider's schedules
• Balances out end of day business (cash / check / cc) with encounter forms
• Generates daily batch reconciliation to be reviewed by Manager / Accounting
• Serves as back-up for check-in and check out
• Ensures a neat / tidy waiting room

Professional

Communication

Legal

Core Competencies

Physical Demands

Qualifications and Education Requirements :

High school diploma. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills and clinical terminology preferred. A minimum of 1 year in a clinical administrative and customer service field preferred.